Practical notes on ops leaks, smallest paths, and systems Main Street can actually run. No enterprise theater.
Twenty-five years inside drug pricing, distilled for owner-operators: price to the value in the buyer's head, audit the discount leak, and hand over the case, not just the price.
For the smallest shops, “AI doesn't apply here” beats cost as the reason they skip AI—and that belief is costing hours and revenue.
A chat window is not a PA. Plainworks installed a named AI assistant role—mailbox, grants, quiet triage—so Main Street can copy the pattern, not the stack.
Why Main Street shops should pick one leak, install one path, and train people — before buying more tools.
Run FlowHealth, or book a diagnostic. Leave with a first system — not a slide deck of possibilities.