"Ask Dana" is the process. The way things actually get done isn't written anywhere, and when the person holding it is out, the work stalls.
If any of these sound like your day, this is the fix.
Run FlowHealth to confirm →"The wiki, the how-to, the tribal knowledge — all in one person."
"So they interrupt the person who knows, over and over."
"Vacation, sick day, departure — the knowledge leaves with them."
"The doc says one thing; Dana says another; the doc is wrong."
The knowledge got written down once, and it stayed findable.
Run the free FlowHealth diagnostic or talk to the consultant. We'll confirm the fix and hand a clear concept to Nathan.