No brochure language here. Each of these is a specific way work gets stuck in a real small business — and the plainworks system that fixes it. If one of them sounds like your week, that's your door in.
The same data typed into two, three, four places — order forms to the sheet, call notes to the CRM, receipts to the spreadsheet.
02 · _flowWork waits on your inbox, your memory, your approval for things that shouldn't need it. You can't take a day off.
03 · _flow"Ask Dana" is the process. When she's out, the work stalls. New hires can't find the answers.
04 · _flowDays of copy-paste, numbers that don't match, and a report nobody fully trusts. Same questions, every single month.
05 · _flowA spreadsheet here, a chat there, sticky notes everywhere. No single place the work actually lives.
06 · _flow + _primeAnswers live in heads, onboarding is shadowing, and the same mistakes get made again.
Replies come in days, not minutes. Warm leads sit until they forget why they called you.
08 · _growthHours per proposal, rebuilt from scratch, inconsistent — and the pricing takes forever to dig up.
Three minutes of plain questions. It scores your operating drag, ranks your top leaks, and points you to the path that fits first.